Vice President, Segment Head (HNW/Affluent)

Job Title: Vice President, Segment Head (HNW/Affluent)
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 532511_1496827784
Contact Name: Sakshi Singh
Contact Email:
Job Published: June 07, 2017 10:29

Job Description

Reporting Supervisor: Senior Vice President

Key Responsibilities:

  • Overall responsibility to develop, implement the segment strategy for HNW incorporating value proposition and end to end experience delivery in conjunction with key stakeholders. To achieve organization objectives for HNSw HNW segment growth and profitability.
  • Evaluate and manage the HNW value propositions to ensure they meet customer needs, differentiate the company in the market and deliver profitable outcomes for the organization.
  • Manage the implementation of short-term and long term initiatives to improve customer experience including pre-sales, sales, service, claims and all touch points.
  • Work with sales and finance on ensuring compensation is appropriate to drive the right product mix that meets the needs of customer and shareholders.
  • Drive, participate and implement initiatives to deliver thought leadership on HNW solutions in conjunction with key stakeholders.
  • Work with distribution & service teams to provide education, support and communication tools to better target new customer and service existing customers.
  • Deliver financial and customer KPI's for HNW.
  • Lead the P&L reporting requirements for the HNW portfolio performance.
  • Be responsible for meeting growth target and segment level profitability from a client view
  • Periodically conduct competitive Market analysis to enhance the value propositions
  • Conduct regular portfolio assessment & clean ups to ensure client base is in line with defined target market guidelines
  • Work cross functionally with Decision Management, operations, technology, call centre and other departments to identify opportunities to enhance client experience for the segment
  • Work closely with the Customer Experience Strategy team - Build and execute on an annual event calendar and conduct events to invite HNW customers to high profile events regularly and leverage cross business opportunities and increase customer loyalty and engagement


  • Bachelor degree, MBA preferable
  • Fluid command of the English Language Competencies
  • Excellent communication skills, both written and verbal, able to communicate effectively with senior internal stakeholders
  • Ability to deliver results with a 'Can do' attitude
  • Ability to work in cross functional teams across the organization
  • Ability to work under time pressure and priorities tasks
  • A team player with a strong sense of competing priorities and the interests of various stakeholders with an ability to negotiate, persuade and adapt
  • Team work oriented
  • Strong leadership skills
  • Initiative and commitment to achieve result in a fast phasing business environment
  • Influence and negotiation skills
  • End-to-end business perspective

If you are interested in exploring this role further, please send your resume to or call directly on +65 3157 3278 for a confidential discussion