Service Delivery Manager - Retail

Job Title: Service Delivery Manager - Retail
Contract Type: Permanent
Location: London, England
Salary: £65000 - £75000 per annum + Bonus, Benefits
Start Date: 15/05/17
Reference: 33632
Contact Name: Charlotte Walker
Contact Email:
Job Published: June 06, 2017 16:32

Job Description

Service Delivery Manager - Warehouse Management, Logistics

A global retailer are looking for a Service Delivery Manager to join the London office. You will join part of a new expanding Service Delivery team focusing on logistics platforms. As part of a smoothly running IT Service you will be responsible for ensuring all third party suppliers are managed and maintain service level agreements whilst working alongside the other aligned Service Delivery managers and wider technology teams.

Skills required:

-Experienced Service Delivery Manager ideally working for a large enterprise (retail)
-Exposure to Manhattan Scope Applications (WMoS, TLM, SCI, LM, MIF)
-Understanding of high volume logistics systems
-Knowledge of systems such as Matflo CMS (desirable)
-Previous roles at large suppliers or systems integrators (desirable)
-Third party supplier management
-Understanding and interest in continual service improvement
-Awareness of related infrastructure oracle systems/Linux
-Experience of working in a complex enterprise environment with incident management and escalation processes, and service level agreements

You will be a key asset to the expansion of this team, please apply now with your up to date CV.