Project Manager - Call Centre Operations

Job Title: Project Manager - Call Centre Operations
Contract Type: Permanent
Location: London, England
Salary: £35000 - £40000 per annum + Benefits
Start Date: ASAP
Reference: 33584
Contact Name: Ross Merrick
Contact Email:
Job Published: May 22, 2017 10:20

Job Description

Project Manager - Call Centre - Operations

A large growing application based services organisation are looking for a new member of the team. The purpose of the role is to lead the Project Management function within the service contact centre based in London. This will be key in defining the strategy and roadmap for the years ahead and managing the teams performance against various metrics internally.

The role will report into the department head and aim to focus on customer service through operational efficiency, measuring against data and driving recommendations for improvements.

Skills & Responsibilities required:

- Experience with business systems, general business practices and project management methodologies
- Prior experience working for application based or customer service focused organisation
- Experience defining KPIs and performance based metrics
- Proven ability to deliver against strategies set by the business and historic career examples
- People management and ability to influence teams
- Track record of changing and progressing service for a business
- Managing individual performance with KPIs
- Improving service delivery
- Drive operational performance across call centres in a set period of time
- Managing multiple projects across different teams
- Implement various systems to build a stable operating call centre
- Having taken ownership of implementing technical and non technical projects
- Experience looking at organisational change and whilst developing service for the customer

If you feel your experience reflects the above requirements and you would like to be considered for the role please send your up to date CV to Argyll Scott.