We are looking for an experienced Customer Service Manager to set up Consumer Care Center and increase level of consumer experience. The Customer Care Manager will responsible for creating Consumer Care Process, After Service Center, Availability of Spare Part, continuous improvement of Consumer Satisfaction, Consumer Journey (360 degree) in order to increase of Company Brand Value in international markets.
- Strategic planning on consumer care in international market and deliver the results.
- Budgeting and cost control to align with international markets budget while deliver the best service to consumer.
- Establish consumer care process & KPI's for international markets and drive for improvements.
- Establish consumer service center in action and drive for future profitability in international markets.
- Ensure availability of updated service instructions and spare part to fulfil the line.
- Provide after sales service training to related service center in international markets.
- Research and understand customer care practice in the industry in each country in international markets.
- Improve consumer service level and identify process to capture consumer experience
The Successful Applicant
- At least 8 years of experience in service and/or consumer care with regional exposure.
- Service mind oriented and team work.
- Strong communication skills.
- Strong managerial capability and excellent leadership skills.
- Strong ability to perform strategically and operationally.
- Strong sense of business acumen, market intelligence, commercial awareness, customer centric and good governance.
- Strong in budget control and cost structure.
- Fluent in English communication skill.
- Ability to travelling to Oversea.
What's We Offer
- Highly competitive pay
- Outstanding career potential - fantastic opportunity to fast track to management