A rapidly expanding IT Company is looking for Head of Customer Data Analytic in Thailand to take on the challenge. In this job, you will be responsible for development of BI analytical support given to business users, including business analysis, data mining, and forecasting for customer lifecycle management, to understand users' behaviour and attitudes towards different topics in which impact the lifecycle of relevant products and services .
- Manage the develop of Customer Insights strategy, roadmap, and policies, in order to efficiently support internal business users, as well as create standardized process and practice within function
- Manage the development of customer lifecycle management report, such as standardized reports and performance dashboard, in order to support business strategy by providing insights & identify market opportunities, and analytical reports
- Manage the development of business analysis and report on relevant areas of customer lifecycle management, such as users', behavior and attitudes, to efficiently forecast customer lifecycle on relevant products and services
- Management the development of data mining variable set, to efficiently support the business analysis that have been made
- Management all supporting ad-hoc assignments requested from internal business users, in order to support business users in decision making processes in regards to customer lifecycle management of products and services
- Manage and ensure quality of all data and analysis being developed for most accurate insights for customer lifecycle management
- Experience in collaborating with software architects, database engineers, optimization analysts, and marketing managers to define and drive the development of analytics platform.
- Experience leading a high-performing team.
- Proven ability to work in a fast-paced environment, and to meet changing deadlines and priorities on multiple simultaneous projects.
- Excellent organizational, communication and interpersonal skills.
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