The Head of Customer Care will responsible for creating consumer care process, after service center, availability of spare part, continuous improvement of consumer satisfaction, consumer journey (360 degree) in order to increase of Company Brand Value in Thai markets.
- Strategic planning on service parts system planning and construction
- Budgeting and cost control to align with Thai markets budget while deliver the best service to consumer.
- Improve consumer care process, service parts KPI index system construction and drive for improvements.
- Improve spare part business in action and drive for future profitability in Thai markets.
- Ensure availability of updated service instructions and spare part to fulfil the line.
- Provide after sales service training to related service center in Thai markets.
- Improve consumer service level and identify process to capture consumer experience.
The Successful Applicant
- At least 5 years of experience in service and/or consumer care
- Experiences in customer service set up and KPI management
- Strong communication skills.
- Strong managerial capability and excellent leadership skills.
- Strong ability to perform strategically and operationally.
- Strong sense of business acumen, market intelligence, commercial awareness, customer centric and good governance.
- Strong in budget control and cost structure.
- Excellence communication in Thai and English. Japanese or Chinese will be an advantage.
What's We Offer
- Highly competitive pay
- Outstanding career potential - fantastic opportunity to fast track to management