Experience Design Lead

Job Title: Experience Design Lead
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Start Date: 19/06/17
Reference: 532677_1498183481
Contact Name: Leo Chak
Contact Email:
Job Published: June 23, 2017 03:04

Job Description

  • Holistic Service Design
  • O2O Activation across multiple channels
  • Create end to end customer experience

Join this newly created Business Innovation and Transformation team to work on organisation-wide digitalization projects! A team of multidisciplinary talents working together to transform the business. Here's a chance to help create industry leading digital solutions and curate engaging visitor experiences through human centric design approach!

You will help:

  • Craft and define customer experience through a blend of visual, digital, environmental, and brand design.
  • Advise / support business initiatives and work with event organisers to create end to end customer journeys.
  • Conduct design research to craft overall brand experience design guideline and implementation strategy.


  • MA/MS degree in architecture, branding, communication design or related studies.
  • 5+ years of design leadership experience
  • Visitor experience, event design related work experience is a plus
  • Strong communication design capabilities
  • Understand digital design
  • Business sensibilities
  • Ability to weave digital and analog user experience into something awesome
  • HCD practitioner
  • Passionate problem solver with strong leadership, communication and collaboration skills

If you are interested in exploring this role further, please send your resume to Leo Chak at or call directly on +852 3695 5175 for a confidential discussion.