Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: 533083_1500372555
Contact Name: Steven Wong
Contact Email:
Job Published: July 18, 2017 11:09

Job Description

Our Client is Retail business with over 200 outlets around Asia Pacific. They are currently searching for a new Customer Service Manager to lead the Customer Service Team and define and implement effective customer service standards and processes to enhance customer service experience and satisfaction to achieve company sales goals.

Job Responsibilities:

  • Lead a team of customer service staff and agents to deliver high level customer service to VIP, conducted groups and other customers
  • Ensure all customer service enquires are handled according to company's policies; review and adopt the guidelines in line with the development of company
  • Take ownership of customers' issues and follow problems through to resolution
  • Determine customer requirements by managing customer database and preparing relevant analysis to formulate necessary improvement action plans

Job Requirements

  • University graduate in any discipline.
  • At least 8 years of experience with 5 years as a customer service manager in a retail industry.
  • Effective interpersonal and communication skills and service oriented
  • Self-motivated and be able to work under fast pace environment.
  • Must be fluent in English, Cantonese and Mandarin.

If you are interested in exploring this role further, please send your resume to Steven Wong at or call directly on +852 3695 5197 for a confidential discussion