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Customer Experience Strategist

Job Title: Customer Experience Strategist
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry:
Salary: Negotiable
Start Date: 08/08/17
Reference: 533337_1502246374
Contact Name: Leo Chak
Contact Email: lchak@argyllscott.com.hk
Job Published: August 09, 2017 03:39

Job Description

Join this growing in-house department working on customer and client experience design supporting demands which has direct impact to client experience. The role will contribute towards driving a consistent and high quality client experience and will focus on customer research and strategic planning.

You will help:

  • Lead in agile development process, work with business units and development team to provide design options/solutions
  • Improve Client Experience of existing and new applications
  • Demonstrate ability to find alternative solutions
  • Maintain Client Experience guidelines
  • Conduct co-design workshops with clients, stakeholders and developers
  • Validate designs with all stakeholders including clients
  • Gain awareness of competitive services offerings

Should have:

  • Ability to work pro-actively and independently and exercise independent judgment and discretion when handling confidential matters
  • Team player with strong influencing and interpersonal skills, ability to work effectively within the team, with cross functional teams and with senior management
  • Great communicator, with excellent project management and presentation skills
  • Ability to lead/guide external agencies
  • Preference for knowledge and experience in prototyping and implementing designs

If you are interested in exploring this role further, please send your resume to Leo Chak at lchak@argyllscott.com.hk or call directly on +852 3695 5715 for a confidential discussion