Application Project & Support Analyst

Job Title: Application Project & Support Analyst
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 532670_1497604191
Contact Name: Gwen Koh
Contact Email:
Job Published: June 16, 2017 10:09

Job Description


  • Responsible for both application rollout and application support

Application Project Rollout

  • Design, implement, setup and configure the application project rollout
  • Work with business stakeholders on requirements and strategy
  • Prepare documentation when needed, such as cutover strategy, SOP
  • Provide UAT and rollout support on-site
  • Prepare training material and provide technical training
  • Conduct "Train-the-Trainers" training
  • Work with external vendor and internal development team on application system design, testing & implementation

Application Support

  • Responsible for managing incidents and service requests
  • Experience with support ticketing tool
  • Manage and track the Service Level Agreements
  • Collaborate with Development Teams, IT help desk and project and program managers to ensure best support to customers


  • Degree in IT, Computer Science or other relevant fields
  • Certified Project Manager (PMP, CITPM or equivalent)
  • Experienced in development & implementation of IT systems
  • Shipping / Logistics / IT Services industry experience will be highly preferred
  • Able to travel about 25%

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