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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Singapore, Singapore
Industry: Technology
Salary: Negotiable
Reference: JN -082018-174749
Contact Name: Gwen Koh
Contact Email: gkoh@argyllscott.sg
Job Published: February 22, 2019 08:08

Job description

Responsibilities

  • Analyse, Troubleshoot, solve assigned tickets escalated
  • Ensure customer satisfaction in maintenance and support
  • Formalize corrective action plans or local workaround within the SLA
  • Solve or escalate the analysis to the Level 3 support maintenance team or any relevant parties for further investigation and expertise
  • Communicate regularly to keep the customer informed on the progress
  • Fill-in Support ticket tracking tool appropriately
  • Maintain components of IT infra and backend related issues for both Hardware and Software
  • Delivered maintenance documentation, operation manual, test procedures and test reports
  • Perform site administration activities and preventive maintenance

Requirements

  • Bachelor's Degree in Computer Science/Software engineering/Information Technologies related fields
  • Minimum 3 - 5 year of experience in system implementation and technical support
  • Minimum 3 - 5 year of experience on multi OS platform installation such as LINUX and Windows Servers

Technical skills

  • Strong in Scripting (Perl, Bash, Power shell, python...) and Database (Oracle or SQL server…)
  • Strong in network domains (TCP/IP, HTTP) and security (TLS, WSS, PKI) is preferred
  • Experience in maintaining IBM/HP Servers, SAN and PC servers
  • Practice good scripting skills (Python, shell scripts…)
  • Experience in VMware ESXI server (administration & Troubleshooting)

EA Registration Number: R1108631
Argyll Scott Singapore Pte Ltd. EA Licence Number: 16S8105