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Technical Solution Manager

Job Title: Technical Solution Manager
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry: Technology
Salary: Negotiable
Start Date: Asap
Reference: JN -012019-228579
Contact Name: Chaiwat Prungsukarn
Contact Email: cprungsukarn@argyllscott.co.th
Job Published: January 11, 2019 08:16

Job description

Argyll Scott works with a new client who would like to set up a support team in Thailand. They have plan to set up new IT team in Bangkok. Now they are looking for a Technical Solution Manager to look after a support team.

Ideally, the suitable candidate should have strong skills and experience in managing L1/L2 support engineer and able to handovers tasks from a team oversea.

For technical aspect, I am looking for someone who has strong skills in LINUX operating system along with hands on experience in cloud such as AZURE/ AWS/ Google Cloud/ O365.

Role responsibilities

  • Lead and manage L1 and L2 Support Engineer who can troubleshoot and resolve IT issues for the global client base.
  • Perform handovers to and from the European and US based Managed Services team daily.
  • Proactive and reactive event management activities, mainly utilising the Azure hosted Monitoring Platform, including following standard instructions on event management notifications as per client guidelines.
  • Completion of routine operational maintenance activities.
  • Completion of project/delivery tasks.
  • Follow L3 escalation procedures for Incident Management.
  • Identify, develop and implement automation tools to enhance the architecture and continual look for service improvements that will benefit both client base and internal operations.

Skills required:

  • Graduate from IT or related fields
  • General Windows desktop and server experience
  • Application packaging and patch management
  • VMware experience
  • Experience monitoring, supporting and managing complex environments.
  • Networking basics, functional knowledge of TCP/IP, basic management of switches and routers, VLANs, WANs and edge devices such as firewalls, proxies
  • Collaboration and development tools, such as Atlassian suite
  • VDI experience, PCoIP, Citrix, thin clients
  • Active Directory, GPOs, DFS
  • Security tools
  • Linux exposure
  • Azure, Office 365, AWS experience/certification (not all essential but 1+desirable)
  • Fluent English communication skills

If you interest in the position, please apply or call 02-107-2875

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.