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IT Service Management (Incident/ Problem/ Change)

Job title: IT Service Management (Incident/ Problem/ Change)
Job type: Permanent
Location: Bangkok Province, Thailand
Sector: Technology
Salary: THB960000.00 - THB1200000.00 per annum
Startdate: asap
Job ref: JN -032020-449133
Contact: Tuchapan Kaewmanee
Contact email: CV@hydrogengroup.com
Published: May 19, 2020 07:30

Job description

Argyll Scott is working with client in Global Technology Company to find potential candidate for Help Desk Management or IT Services Operation. If you have hands-on experience in 24*7 Service Desk Operation Management and keen to set up strategy/ Procedure to support 24*7 Help Desk Operation. This position is for you!

Key Responsibilities:

  • Develop and implement strategies for continuous improvement of service desk experience for Customers
  • Accounting and budgeting for service desk operation
  • Manages and Motivates a highly diversified and inclusive team who receive assigned incident tickets, phone calls, emails and other communications from customers requesting technical support for related desktop, laptop, peripherals and IT related issues
  • Supervises the day-to-day operations of the service desk, setting specific customer service standards
  • Creates and manages reports to upper-level management about all aspects of IT technical management

Qualifications:

  • 5-7 years' experience in the Service Desk Management Field.
  • Understanding of IT support and maintenance life cycle (incident, problem, changes, etc.)
  • Understand complex technical tasks, and propose solutions to challenges
  • Good ITIL knowledge is a must
  • PMP/ Prince 2 is a plus
  • Experience in large scale of team management/ fast paced environment, and cross functional.
  • Past experience in 24*7 Service Desk Management is HIGHLY advantage.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.