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Senior Customer Service Manager

Job Title: Senior Customer Service Manager
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry:
Salary: THB100000.00 - THB170000.00 per month
Reference: JN -102019-444736
Contact Name: Thanyaporn Longprasert
Contact Email: tlongprasert@argyllscott.co.th
Job Published: February 05, 2020 11:16

Job Description

Senior Customer Service Manager

The Role

  • Respond and complete Client (mostly B2B) inquiries from multiple countries.
  • Manage orders, verify products required, availability and coordinate with the cross-function team
  • Work with internal and external stakeholders to ensure smoothness of the process and that full set of documents.
  • Work closely with Sales/ Marketing and Logistics department to keep up to date.
  • Lead the customer service team of over 50 headcounts.
  • Able to handle the Change management and setting up the KPIs.

The Person

The ideal candidate will:

· 8-10 years of work experience in a very high dynamic industry

· Bachelor's Degree in and relevant field

· Expertise in using Microsoft Office (Excel, Outlook, and PowerPoint)

· International exposure

· Multi-national exposure

· Good English communication

If you have any further queries, please call Thanwa on 02-1072571 OR Email tlongprasert@argyllscott.co.th

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.