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Senior Application Support Analyst

Job Title: Senior Application Support Analyst
Contract Type: Permanent
Location: Singapore, Singapore
Industry:
Salary: Health Insurance
Start Date: ASAP
Reference: JN -042018-172491
Contact Name: Dave Chen
Contact Email: dchen@argyllscott.sg
Job Published: April 13, 2018 05:30

Job Description

  • Providing issue/service request management and resolution for OMS ensuring issues are resolved and communicated to pertinent parties in a timely fashion.
  • Maintains customer's trust and confidence by creating positive customer relationships, and successfully contributing to business goals and objectives
  • Ensuring that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures
  • Investigating issues to help determine core problem. This includes data analysis, source code analysis, business process analysis, any other contributing factors such as user habit
  • Collaborating with project teams and production teams to ensure smooth production deployment
  • Assisting End Users in conducting UAT tests

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.