Retail Trainer

Job Title: Retail Trainer
Contract Type: Permanent
Location: Kuala Lumpur, Malaysia
Salary: Negotiable
Reference: JN -092018-174927
Contact Name: Nadhirah Mohd
Contact Email:
Job Published: January 02, 2019 07:30

Job Description

Key Roles and Responsibilities

Customize, deliver, and follow up on Learning Path for Retail Team

  • Maintain close relationship with Fashion Advisors to identify and escalate their needs and concerns accordingly
  • Identify and analyze learning and coaching requirements based on individual and collective needs for the boutique
  • Develop customized learning roadmaps and content
  • Recommend action plans and coaching plans for boutique staff
  • Create, maintain, and monitor the progress of learning and coaching plans
  • Deliver in-boutique learning sessions on product, services and strategy
  • Implement learning solutions and drive digital learning

Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching):

  • Coach conversations with boutique staff to help them meet performance objectives and assist in their learning and development journey.
  • Prioritize adaptability and flexibility coaching
  • With understanding of both client needs and Fashion Advisors strengths and improvement areas, assist Fashion Advisors to execute client action plans
  • Monitor progress and feedback to both Fashion Advisors and client.
  • Motivates Fashion Advisors.

Support People Development

  • Understand boutique strategy, manpower requirements and people challenges
  • Partner with Head of Boutique/DHOB, HR, Retail Managers to strategize and develop a comprehensive people development plan.

Onboarding Planning for new hires

  • Put together customized on boarding experience for new hires and deploy accordingly
  • Coach new hires in product knowledge, selling skills and client service
  • Equip on boarding buddy to support new hires
  • Monitor and track progress of integration for new hires

Collaboration with experts

  • Develop learning paths for retail teams.
  • Support Style Expertise teams to build required Style-for-All capabilities in selling staff
  • Work with Tailors who have attended Alteration Workshops in developing application plans and organising sharing/coaching sessions
  • Measuring Effectiveness and Feedback on People and Client Intelligence

Academic / Professional Qualifications

  • Bachelor degree or tertiary diploma

Work Experience

  • At least three years' work experience in a coaching/training role
  • At least three years' retail or retail management experience with a client-centric mindset
  • Experience in the luxury goods industry is a plus

Required Competencies

  • Strong passion for people development and client service excellence
  • Strong belief in investing in personalized learning paths for employees
  • Open-minded, adaptable and able to exercise flexibility
  • Strong presentation and communication skills
  • Pleasant personality, energetic with sound interpersonal skills
  • Strong planning skills
  • Client-centric mindset
  • Organized and works independently with minimal supervision
  • Able to exercise assertiveness when required
  • Able to work at the POS and retail hours

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.