Regional Sales Operations Analyst

Job Title: Regional Sales Operations Analyst
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Start Date: ASAP
Reference: JN -062018-173444
Contact Name: Katie Macpherson
Contact Email:
Job Published: June 13, 2018 10:31

Job Description

Enable an efficient and continuous function the Corporate CRM suite includes BI solutions for Asia Pacific countries to maximize the country field force effectiveness. You will work with relevant country contacts to establish and streamline relevant processes and support the change management and operations of CRM solutions.

Responsibilities include but not limited to:

  • Ensure efficient and effective assistance is given to Regional SFE Manager to enable an efficient and continuous functioning of Corporate CRM solutions
  • Coordinate Country change management process from end to end including (but not limited to) validate change request template submitted by Country SFE, facilitate review meeting, understand the change request scope and business reasons, review and validate change request audit results
  • Understand the Country Sales and Marketing business processes and database structure, assist in addressing operational issue or gap related to CRM Solutions and provide recommendation or workaround to Country SFE
  • Support and guide Country SFE to maximize the usage of CRM Solutions and leverage on the capabilities to improve efficiency and productivity
  • Provide training support to Country SFE
  • Refresh documentations, checklists and materials whenever required
  • Identify continuous improvement within your area of responsibility


  • Minimum 2~3 years as a Business Analyst and/or Sales Operations role
  • Minimum 3 years working experiences with, Microsoft CRM or other CRM solutions
  • Prior experience on end user trainings and operational support
  • Understanding of key database concepts and architecture of relational databases (e.g. Data Model)
  • Able to handle a volume of documentations, training materials etc
  • Experiences with CRM solutions roll out and/or roll out coordination is a plus

To applyemail me your CV, notice period and current salary at

If you are interested in exploring this role further, please send your resume to Katie Macpherson at or call directly on +65 3157 1460 for a confidential discussion.