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Project Manager - Customer Experience

Job title: Project Manager - Customer Experience
Job type: Permanent
Location: Bangkok Province, Thailand
Sector: Insurance
Salary: THB120000 - THB1200000 per annum + Bonus, Provident fund
Startdate: ASAP
Job ref: JN -052020-450120
Contact: Kunatai Khunmuang
Contact email: CV@hydrogengroup.com
Published: May 20, 2020 09:12

Job description

One of the leading Insurance companies is recruiting a Project Manager with IT and digital technology backgrounds to plan and oversee its Health and Customer Experience projects.

This person is responsible for interacting with a range of internal and external stakeholders to enhance the customer experience both online and offline.

Job Description

  • Introduce a customer-centric, automated, streamlined type of project
  • Work closely with the project sponsor, cross-functional teams, and vendors to plan and develop scope, deliverables, work plan, budget, and timing for new initiatives
  • Drive end-to-end alignment and ensure the risk, issues, and concerns in all aspects are being communicated and properly managed with effective preparation and implementation with mitigation and contingency plan
  • Understand business goals in order to be able to identify gap and improvement areas
  • Ability to provide and utilize any related solution or technologies best practices, techniques, and standards throughout entire project execution
  • Analyze, evaluate, and overcome program risks, and reports to management and stakeholders

Qualifications

  • Degree or appropriate professional qualification preferable in business administration, digital technology, or IT
  • At least 8 years of experiences in PMO or related field
  • Excellent communication skills and presentation skills, both in Thai and English
  • Customer-centric mindset and business acumen
  • Innovative with experience in hand-on execution of projects from the initial phase to the launch.
  • Strong in cross-function coordination and vendor management working environment

Benefits

  • A chance to work in a dynamic and stable organization
  • Great package

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.