Connecting...

Operation Manager/ Customer Service Manager (Hotels,Bangkok)

Job Title: Operation Manager/ Customer Service Manager (Hotels,Bangkok)
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry:
Salary: Negotiable
Reference: JN -052018-173050
Contact Name: Ben Sojiphan
Contact Email: bsojiphan@argyllscott.co.th
Job Published: September 14, 2018 06:05

Job Description

Key Responsibilities

  • Manage day-to-day operations of operation shop team to drive, deliver and exceed pre-determined membership
  • Responsibility and ensuring delivery of a premium member experience
  • Schedules employee shifts, calculates current and anticipated payroll per budget requirements. Fills shifts as needed.
  • Services all members and internal departments by extending excellent customer service at all times. Champions new staff service training and assures adherence to customer service standards across all shifts.
  • Have a clear understanding of the strategic objectives of the business
  • Continuously informs all club staff of changes in policy, promotions and programs by conducting staff meetings, writing newsletters and/or memos.
  • Operations Manager is on-call as a substitute and is cross trained to work all areas of the business.

Key Requirements

  • Minimum 5 years' experience in Operation, Lounge Manager, Customer Service Manager, and/ or Outlet Manager
  • Experience in delivering impeccable customer service and responding to feedback and complaints
  • Excellent track record of leadership, people development and team building
  • Fluent written and spoken Thai and English language

Great opportunity working with well-known worldwide company.

Strong fun working culture and working in Central Bangkok.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Get similar jobs like these by email

By submitting your details you agree to our T&C's