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Operation Manager/ Customer Service Manager (Hotels,Bangkok)

Job Title: Operation Manager/ Customer Service Manager (Hotels,Bangkok)
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry: Business Support
Salary: Negotiable
Reference: JN -052018-173050
Contact Name: Ben Sojiphan
Contact Email: bsojiphan@argyllscott.co.th
Job Published: May 11, 2018 09:26

Job description

Key Responsibilities

  • Manage day-to-day operations of operation shop team to drive, deliver and exceed pre-determined membership
  • Responsibility and ensuring delivery of a premium member experience
  • Schedules employee shifts, calculates current and anticipated payroll per budget requirements. Fills shifts as needed.
  • Services all members and internal departments by extending excellent customer service at all times. Champions new staff service training and assures adherence to customer service standards across all shifts.
  • Have a clear understanding of the strategic objectives of the business
  • Continuously informs all club staff of changes in policy, promotions and programs by conducting staff meetings, writing newsletters and/or memos.
  • Operations Manager is on-call as a substitute and is cross trained to work all areas of the business.

Key Requirements

  • Minimum 5 years' experience in Operation, Lounge Manager, Customer Service Manager, and/ or Outlet Manager
  • Experience in delivering impeccable customer service and responding to feedback and complaints
  • Excellent track record of leadership, people development and team building
  • Fluent written and spoken Thai and English language

Great opportunity working with well-known worldwide company.

Strong fun working culture and working in Central Bangkok.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.