IT Support Team Lead

Job Title: IT Support Team Lead
Contract Type: Permanent
Location: Hong Kong
Salary: HK$600000.00 - HK$660000 per annum
Start Date: ASAP
Reference: JN -022020-447768
Contact Name: Donal Gray
Contact Email:
Job Published: February 07, 2020 11:58

Job Description

My client is a globally well renowned law firm who are looking for an IT Support Team Lead. The role will be to look after the entire IT Support department and run a team of 3 people. You will be dealing with everyone across the firm, support them, desktop support, presentations, raining, incident investigations etc.

Day to day

  • Manage all aspects of IT support in HK
  • Manage a team of 3 people and report into the APAC Head of IT
  • Support continuous improvement and set a solid example
  • Relationship Management with end-users
  • Provide escalation point for all issues
  • Work with the APAC Head of IT in hiring, training, counselling, and disciplining departmental employees. Generate performance evaluations for departmental employees.
  • Manage, train, and coach the HK IT teams; lead them in their professional and career development
  • 1st and 2nd line support for applications, desktops, laptops, phones and mobiles etc
  • Investigate high impact incidents/problems

Key Skills needed to succeed

  • IT Support experience (6+ years is ideal)
  • Knowledge of Microsoft applications support
  • Experience leading a team
  • English (spoken and written) is essential, Cantonese and Mandarin are very helpful
  • Senior Stakeholder management
  • ITIL Experience


  • 660k HKD PA base pay
  • Discrectionary bonus (~2-3 months)
  • 23-25 days annual leave
  • Team lead experience

Next steps are to apply with an updated CV to dgray<at> for a confidential discussion


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