Head of Retail Operations

Job Title: Head of Retail Operations
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -042019-438595
Contact Name: Christy Wong
Contact Email:
Job Published: April 18, 2019 10:50

Job Description

Our client, a global lifestyle company is now looking for a Head of Retail Operations to establish and implement direct store operation strategies to maximize business objectives and sales with P&L responsibility of over 10 markets in the APAC region.


· Work closely with Area and Store Managers in identifying opportunities for business and revenue growth, as well as formulate sales initiatives to exceed targets

· Align Marketing strategies across the region, with local adaptation ensuring marketing activities lead to higher sales

· Liaise with Visual Merchandising teams to ensure excellent presentation of merchandise and window display

· Establish key measurable KPI targets to achieve goals

· Monitor and constantly review working practices including excellent service standards that are consistent throughout the region, with store visits to maximize efficiency

· Closely communicate with planning and buying teams to minimize obsolete stocks and reducing costs

· Develop staff training schedules and plans that will lead to enhancing customer experience and expectation


· Minimum 10 years of Retail Operations experience in direct stores with preference to lifestyle or fashion brands

· Regional APAC exposure with demonstrated P&L responsibility

· Results-oriented, motivated and track record in driving sales

· Strong people management skills and a clear communicator to stakeholders across all levels

· Fluent in speaking and writing English, Cantonese, and Mandarin

If you are interested in exploring this role further, please send your resume to Christy Wong at or call directly on +852 3695 5169 for a confidential discussion.

More exciting opportunities may be found on the Argyll Scott website at

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.