Head of Retail Banking Operations

Job Title: Head of Retail Banking Operations
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -062018-173400
Contact Name: Wanny Soh
Contact Email:
Job Published: August 06, 2018 15:42

Job Description

Key Responsibilities:

  • Lead and manage the operations of their Retail Banking operations. E.g. Account Services, Secured Lending, Credit Cards and Unsecured Lending, Outsourced Vendor Management and ATM network support
  • Deliver on the bank's digital agenda and "design for no operations" objective where processes are to be optimized and digitalized, the improve customer experience while achieving cost efficiencies
  • Drive processing risk and productivity improvement projects; policies and procedures maintenance

Key Requirements:

  • Strong business knowledge of Retail Banking products
  • Have proven record in in driving change and operation transformation through business process improvement initiatives and banking operations systems development
  • Must have led over a team of 100+ people
  • Cantonese/Mandarin skills is a MUST

If you are a self motivated Business Transformation professional with a passion for Technology & Operations, and are interested in exploring this role further, please send your resume to Wanny Soh at or call directly on +852 3695 5198 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.