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Head of IT Client Service

Job Title: Head of IT Client Service
Contract Type: Permanent
Location: Bangkok, Thailand
Industry:
Salary: THB1620000.00 - THB1800000.00 per annum + attractive
Start Date: ASAP
Reference: JN -022019-229627
Contact Name: Anya Buthsing
Contact Email: anya.b@argyllscott.co.th
Job Published: February 13, 2019 10:24

Job Description

The financial service industry is looking for Head of Client Service. This role will responsible for manages the service component of the client relationship.

Key Responsibilities

  • Develops strong working relationships with assigned clients and resources.
  • Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing
  • Manages and communicates expectations internally and externally
  • Educates clients on various processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items
  • Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.
  • Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA)
  • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager
  • May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services is offering
  • Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments

Key Qualifications

  • Extensive experience in dealing with Stakesholders is required
  • Financial Systems / Industry knowledge is required
  • Background in Credit Cards or Payments is a plus
  • Bachelor/Master Degree

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.