Head of Branch Operations

Job Title: Head of Branch Operations
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -062018-173562
Contact Name: Wanny Soh
Contact Email:
Job Published: June 12, 2018 19:58

Job Description

Key Responsibilities:

  • Lead teams of District & Branch Customer Service Managers Branch to deliver high quality branch services to customers
  • Implement transformational programs to uplift branch services & customer satisfaction and operation efficiencies E.g. Design business insight process, automated banking products tactics and contact management strategies to improve visibility of customer interactions, contact effectiveness, cross-channel decision making, lead time reduction and customer value experience
  • Review the branches' process, policies & procedures while ensuring full compliance to the Bank's and HKMA and SFC's policies and requirements

Key Requirements:

  • Experience with business process improvement initiatives and operational excellence
  • Experience in driving initiatives related to sales platform capability, branch process review, customer services
  • Cantonese/Mandarin skills is a MUST

If you are a self motivated Business Transformation professional with a passion for Technology & Operations, and are interested in exploring this role further, please send your resume to Wanny Soh at or call directly on +852 3695 5198 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.