Listed on one the major European stock exchanges, a global lifestyle management group (that focuses on luxury and mass-affluent clients) is looking for a Director of Workforce to join its Singapore office.
Pivotal to the operational success, you will the resource allocation expert across the region to guarantee a consistent and reliable level of service round-the-clock to the clients.
- Define the region's workforce management strategies, and optimise the right-mix of staffing vis-a-vis each country's specifications (eg languages)
- Deliver on-point service level agreements' KPIs, balancing between quality and cost of service
- Partner with different business functions to anticipate the right staffing resources needed ahead of business growth and changes
- Mandatory: Proficient in workforce optimisation tools including Blue Pumpkin, Genesys and Cornerstone
- Prior experience in contact centers across different time zones
- Dynamic and inspiring people-leader with track record success in staffing resource planning
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.