Director of Workforce

Job Title: Director of Workforce
Contract Type: Permanent
Location: Singapore
Salary: S$108000.00 - S$168000.00 per annum
Start Date: ASAP
Reference: JN -112019-445961
Contact Name: Foo Kin Liew
Contact Email:
Job Published: November 25, 2019 02:50

Job Description

Listed on one the major European stock exchanges, a global lifestyle management group (that focuses on luxury and mass-affluent clients) is looking for a Director of Workforce to join its Singapore office.

Pivotal to the operational success, you will the resource allocation expert across the region to guarantee a consistent and reliable level of service round-the-clock to the clients.

Key Responsibilities

  • Define the region's workforce management strategies, and optimise the right-mix of staffing vis-a-vis each country's specifications (eg languages)
  • Deliver on-point service level agreements' KPIs, balancing between quality and cost of service
  • Partner with different business functions to anticipate the right staffing resources needed ahead of business growth and changes

Key Requirements

  • Mandatory: Proficient in workforce optimisation tools including Blue Pumpkin, Genesys and Cornerstone
  • Prior experience in contact centers across different time zones
  • Dynamic and inspiring people-leader with track record success in staffing resource planning

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

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