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Digital Bank - Human Centered Design & CX

Job Title: Digital Bank - Human Centered Design & CX
Contract Type: Permanent
Location: Singapore
Industry:
Salary: S$130000 - S$160000 per annum
Reference: JN -122019-446178
Contact Name: Jason Lockwood
Contact Email: jlockwood@argyllscott.sg
Job Published: December 10, 2019 07:55

Job Description

Digital Bank - Human Centered Design & CX

Job Description

The client is a strong Asian bank, with a regional footprint across several markets and long legacy in the region.

The desired invidual will be customer focused and able to lead cultural transformation as a coach and mentor - building capability across different teams within the organisation.

Key Responsibilities

Key Objective:

  • Help strategize and execute a plan to build HCD, UX & Customer Experience capabilities across the organisation

Workshops & Learning:

  • Organise and facilitate workshops to help build awareness and capability across different levels.
  • Establish crossfunctional opportunities across functions to achieve maximum effectiveness
  • understand synergies and opportunities to share learning across teams an geographies .

Perspective :

  • challenge the organisation to be more customer-centric.
  • Bonus if you could provide one-on-one coaching for senior leadership team.

The successful candidate will possess:

  • 8-10 years of working and leading in an organisation in a regional role.
  • Proven track record of developing digital strategies and implementation of plans to achieve desired results.
  • Successful track record of delivering digital products and solutions, using Design Thinking and human-centered design.
  • good executive presence and structure to influence senior stakeholders

If you are interested in exploring this role further, please send your resume to Jason Lockwood at jlockwood@argyllscott.sg for a confidential discussion

EA Registration Number: R1550599
Argyll Scott Singapore Pte Ltd. EA Licence Number: 16S8105