Customer Service Manager (Virtual Banking)

Job Title: Customer Service Manager (Virtual Banking)
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -072019-442390
Contact Name: Ray Cheng
Contact Email:
Job Published: August 27, 2019 02:39

Job Description

Our client, one of Hong Kong's first leading innovative Virtual Bank is looking for a Customer Service Manager (Virtual Bank). He / She will be responsible to help building the Virtual Bank's Operations team from ground zero.

Key Responsibilities:

  • Ensure all complaints have gone through sufficient investigation, analysis, escalation and reflection
  • Manage and input both positive and negative customer feedback information for effective and prompt response
  • Manage and coach a sizable call centre team
  • Analyze customer feedback and identify the root cause and problem owner of each complaint
  • Initiate and follow-up, when appropriate, process or service improvement program

Key Requirements:

  • MUST HAVE experience in managing a call centre and customer complaint handling
  • Able to work on shifts
  • Exceptional knowledge and experience of banking operations, credit card and loans services
  • Cantonese / Mandarin speakers ONLY and fluent in English

If you are a self-motivated Business Transformation professional with a passion for Virtual Banking, and are interested in exploring this role further, please send your resume to Ray Cheng at rcheng@ or call directly on +852 3695 5054 for a confidential discussion.

More exciting opportunities may be found on the Argyll Scott website at

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.