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Customer Service Manager/Account Manager

Job Title: Customer Service Manager/Account Manager
Contract Type: Permanent
Location: Thailand, Thailand
Industry:
Salary: Up to THB1440000.00 per annum
Reference: JN -012019-229319
Contact Name: Cyrus Salimian
Contact Email: csalimian@argyllscott.co.th
Job Published: March 01, 2019 11:46

Job Description

Our client is a well-known company that provides outsourcing services in numerous functions including Telesales, Customer Service and etc. They are looking for a 'Customer Service Manager/Account Manager' who will lead and mentor a team ensuring operational efficiency in dealing with enquiries, complaints and sales whilst managing a client in the FMCG industry ensuring their satisfaction.

  • *FMCG EXPERIENCE IS A MUST*
  • *MANAGING A CUSTOMER SERVICE TEAM IS A MUST*

Key Responsibilities:

  • Develop and deliver strategies to carry-out efficient customer service at a high level.
  • Lead a team of up 50 subordinates through up to 10 Managers ensuring services levels are met and the team is performing.
  • Measure and analyse teams performance, providing training when necessary.
  • Analyze customer feedback and create solutions to their problems.
  • Recruit, coach, train and mentor new and existing subordinates ensuring their level of service aligns with the required standard.
  • Ensure subordinates are working efficiently and understand the necessary process when dealing with enquiries, complaints as well as the process required to escalate.
  • Be the point of contact for client ensuring their satisfaction and that their requirements are understood.

Requirements:

  • Experience in customer service,
  • Strong leadership skills and service minded,
  • Good command of English,
  • *FMCG EXPERIENCE IS A MUST*
  • *MANAGING A CUSTOMER SERVICE TEAM IS A MUST*

If this opportunity is of interest to you, please feel free to apply via email: csalimian@argyllscott.co.th for more details.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.