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Customer Service Manager - E-Commerce - Retail - Supply Chain

Job Title: Customer Service Manager - E-Commerce - Retail - Supply Chain
Contract Type: Permanent
Location: Bangkok Province, Thailand
Industry:
Salary: Plus Benefits
Start Date: ASAP
Reference: JN -042020-449608
Contact Name: Paul Coles
Contact Email: CV@hydrogengroup.com
Job Published: April 20, 2020 12:35

Job Description

Customer Service Manager - E-Commerce - Retail - Supply Chain - International Company - UP TO 70,000 Baht a Month Plus Bonus + Benefits - Thai National Only

The Client

My client is an international E-Commerce company who provides full end to end E-Commerce Supply Chain Solutions to retailers / sellers and customers / buyers.

The Role

  • Actively managing the ''Incoming Calls'' department in the contact center.
  • Manage and Lead effectively to control and monitor contact center agents.
  • Support Customer Service Manager in daily operations and strategic improvements.
  • Monitor KPIs to identify areas to improve customer experience and service.
  • Manage day to day Customer Service operations to meet service commitment level.
  • Escalate problems or issues to reduce the impact on customer satisfaction.

The Person

**Thai National only** with a strong background in Customer Service Contact Center Management ****

  • 5 + years Customer Service in a Contact Center
  • Customer Service Management

APPLICANTS WHO DO NOT MEET THE ABOVE CRITERIA WILL NOT BE CONSIDERED.

If you have any further queries, please call Paul on 02 107 2884 or pcoles @ argyllscott. co . th

KEYWORDS - CUSTOMER SERVICE, ADMINISTRATION, MANAGER, CUSTOMER, SERVICE, ORDER PROCESSING, SOURCING, SUPPLIER, SALES SUPPORT, INVOICE, LOGISTICS, DELIVERY

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

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