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Customer Experience Assistant Manager

Job Title: Customer Experience Assistant Manager
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Insurance
Salary: Negotiable
Reference: JN -042019-438618
Contact Name: Jeffrey Tao
Contact Email: jtao@argyllscott.com.hk
Job Published: April 03, 2019 14:09

Job description

Our client, a global Insurance company with focus on both General and Life insurance, is now looking for a B2B Customer Experience Assistant Manager to define different customer segments and to build a customer roadmap. This position will report to the Senior Manager.

Responsibilities:

· Work closely with the Senior Manager in developing a customer roadmap, creating campaigns and loyalty programs whilst implementing communication strategies to retain customer loyalty

· Define the customer strategy through in depth analysis of customer behavior derived from external and internal data

· Construct customer segments, leading targeted end to end campaigns to increase loyalty

· Work closely with internal teams to ensure customer campaigns are aligned with the company's strategy and proposition

· Manage and monitor the performance of customer campaigns, identifying customer experience improvement areas to maintain the customer lifecycle

· Maintain a 'clean' customer database for effective segmentation

Requirements:

· Over 5 years of experience in either one or more of the following fields: CRM, Customer Experience, Customer Engagement, Customer Relations, Customer Proposition, Customer Value, Marketing etc.

· Bachelor's degree in Business, Economics, Marketing or related fields

· Previous experience in data based Marketing, Segmentation and end to end campaign management

· Highly analytical and results-oriented

· Ability to work closely with different stakeholders and teams, as well as independently

· Fluent in English, Cantonese, and Mandarin

If you are interested in exploring this role further, please send your resume to Jeffrey Tao at jtao@argyllscott.com.hk or call directly on +852 3695 5169 for a confidential discussion.

More exciting opportunities may be found on the Argyll Scott website at www.argyllscott.com.hk

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.