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Customer Care Executive (Luxury Retail Brand)

Job Title: Customer Care Executive (Luxury Retail Brand)
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Retail
Salary: Negotiable
Start Date: ASAP
Reference: JN -032019-231280
Contact Name: Cyrus Yu
Contact Email: cyu@argyllscott.com.hk
Job Published: March 28, 2019 06:53

Job description

Customer Care Executive (Luxury Retail Brand)

Our client has a brand name synonymous with luxury and can be found all over the world. Their products are in the high-end luxury retail space and an exciting new opportunity has recently become available with them. To main the high standard of customer service, they are currently looking for a Customer Care Executive to join their Hong Kong office.

Responsibilities:

  • Handling customer complaints, comfort customers and staff
  • Answer customer enquires
  • Provide Aftersales Services in professional and timely manner
  • Monitor product repairing schedule
  • Assist in ad-hoc projects as assigned

Requirements:

  • Minimum 3 years' relevant experiences
  • Customer service experiences - preferably in luxury retail
  • Good command of English and Chinese (Both Written and spoken)
  • Excellent communication skills
  • Experiences in handling complaint cases

If you are interested in exploring this role further, please send your resume to Cyrus Yu at cyu@argyllscott.com or call directly on +852 3695 5183 for a confidential discussion. More exciting opportunities may be found on the Argyll Scott website at www.argyllscott.com

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.