CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Kuala Lumpur, Malaysia
Salary: Negotiable
Reference: JN -012018-126284
Contact Name: Nadhirah Mohd
Contact Email:
Job Published: May 30, 2018 09:11

Job Description

A world renowned luxury skincare brand is looking for a talented CRM Manager to help develop, implement and manage CRM programmes, events with an aim to improve and enhance customers' satisfaction and retention.

Key Responsibilities:

  • To lead a CRM team and recommends strategies on related issues on the products/services, customer database management, CRM implementation, loyalty programmes and tactical promotions in order to strengthen brand presence
  • To generate new business to achieve defined sales targets
  • To have tailor made campaign for targeted audience to maximize impact
  • To have action plans for new product launches to increase active customer base through more targeted CRM initiatives-drive 2nd purchase and repeat purchase
  • To build and deepen relationship with all the customers to achieve committed target and fulfillment of customers' needs towards customer base expansion
  • To identify and study customer purchase behavior via CRM system
  • To provide truly professional customer service to achieve a high level of customer satisfaction and retention; and
  • To carry out such duties as the Principal may from time to time direct
  • to know the customer's needs and understand the whole customer journey


  • Degree in Mass Communication or Marketing
  • Possess good communication and customer service skills
  • Ability to lead a team, strategic planner and good organizational skills
  • Creative mind set
  • Good team player
  • Good command of spoken and written English and Bahasa Melayu is a MUST
  • Preferably someone from the beauty, fashion, luxury retail background

If you are interested in applying, please send your updated CV to Nadhirah Mohd at

If you are interested in exploring this role further, please send your resume to Nadhirah Mohd at or call directly on +60 3 2174 9014 for a confidential discussion.