We are seeking a Clinical Specialist, reporting to the Business Development Manager, to be based in Malaysia.
The position requires clinical expertise, comfort with attending and addressing surgical needs and the continuous development and application of business acumen. The Clinical Specialist is responsible for supporting business growth and achievement of target sales by providing industry leading clinical and surgical support aligned with the needs of the business. This role is responsible for assessing clinical capability and execution of plans to increase recipients' quality of care and support key customers, internally and externally.
Achieve Sales Targets
In partnership with Business Development Manager, implement business and marketing plans to achieve sales targets, targeted unit quote, and revenue objectives.
Implement clinical plans to enable hearing professionals and clinics to manage and support the hearing impaired and post-Implant (CI) surgery follow ups.
Establish strong relationships with all key people in the assigned territory/accounts (surgeons, audiologists or purchasing department).
Ensure all sales and clinical activities within the assigned territory/account (s) are conducted in a manner that is fully compliant with Company policy and local laws and regulations.
Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers.
Internal and External Customer Training
Identify training needs of internal and external stakeholders, and design/customise training programs to fulfil customer needs
Deliver on Customer Experience
Provide clinical expertise to our professional partners as an expert and align to territory/account sales strategies.
Provide surgical support product portfolio in key/targeted/identified accounts.
Provide technical and product support for the product portfolio. Provide technical and clinical support through a variety of communication vehicles; in person, email and/or phone. This support may include advising on device programming and candidacy issues, problem solving related to medical/surgical enquires and device trouble shooting.
Support Clinical Trials and Research Studies
Coordinate and assist with research studies and clinical trials with employees and clinics.
Implement trial protocols, data collection and reporting, as required.
Troubleshoot new and existing products and provide feedback reports.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.