We are seeking a Clinical Specialist, reporting to the Business Development Manager, to be based in Malaysia.
The position requires clinical expertise, comfort with attending and addressing surgical needs and the continuous development and application of business acumen. The Clinical Specialist is responsible for supporting business growth and achievement of target sales by providing industry leading clinical and surgical support aligned with the needs of the business. This role is responsible for assessing clinical capability and execution of plans to increase recipients' quality of care and support key customers, internally and externally.
Achieve Sales Targets
In partnership with Business Development Manager, implement business and marketing plans to achieve sales targets, targeted unit quote, and revenue objectives.
Implement clinical plans to enable hearing professionals and clinics to manage and support the hearing impaired and post-Implant (CI) surgery follow ups.
Establish strong relationships with all key people in the assigned territory/accounts (surgeons, audiologists or purchasing department).
Ensure all sales and clinical activities within the assigned territory/account (s) are conducted in a manner that is fully compliant with Company policy and local laws and regulations.
Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers.
Maintain a completely professional image when representing Asia Pacific (APAC).
Responsible for maintain CRM system (Salesforce) with appropriate customer data.
Internal and External Customer Training
Allocate appropriate Company resources and planning to achieve business growth through the education of products, including technical trainings and product launches for professionals, patient candidacy, selection and evaluation, surgery and post implantation management. Manage training activities within the allocated expense budget.
Deliver on Customer Experience
Provide clinical expertise to our professional partners as an expert and align to territory/account sales strategies.
This support may include advising on device programming and candidacy issues, problem solving related to medical/surgical enquires and device trouble shooting.
Establish and provide growth strategies and solutions through key clinical concepts. Provide innovative solutions to sell solutions through education.
Responsible for device integrity testing and conveying the results to the managing audiologists or surgeon and the patient/family when appropriate. Understands the warranty policy and coordinates with customer service in cases of device failures. Prepares the integrity test report and submits it to the Regulatory Affairs Manager on a timely basis. Reports issues via compliant management system and provides appropriate follow up.
Team Role (Individual contributor):
- Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement. Undertake additional quality responsibilities (e.g. audit) when appropriately trained to undertake these responsibilities.
- Work safely, complying with all safety procedures, rules and instructions; and reporting workplace hazards, incidents or injuries to manager.
- Tertiary qualifications in biomedical sciences or health sciences field
- Minimum two years' experience in clinical application/development roles
- Clinical certificate of competency (ASA/AcAud or Equivalent)
- Ability to travel up to 60% in the Asia Growth Markets/South-East Asia and Asia Pacific region
- Post-graduate qualifications (Diploma or Masters) in Audiology
- Clinical application experience in the hearing field
- Prior clinical experience, preferably with implants, and or demonstrated experience knowledge in cochlear implant surgical settings.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.