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After Sales & Quality Manager, APAC

Job Title: After Sales & Quality Manager, APAC
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Sales & Marketing
Salary: Negotiable
Start Date: ASAP
Reference: JN -092018-175066
Contact Name: Lok Chen
Contact Email: lchen@argyllscott.com.hk
Job Published: September 14, 2018 07:22

Job description

Our client has a brand name synonymous with luxury and can be found all over the world. Their products are in the high-end luxury retail space and an exciting new position has recently become available with them. They are currently looking for a After Sales and Quality Manager to join their Hong Kong office.

Key Responsibilities:

  • Quality and Aftersales activities: Respond to your omnichannel network, following the cases and be the ambassador of Brand's Quality and Services in Asia Pacific.
  • Plan and implement Quality and Aftersales KPI, Client survey (Leadtime, Customer satisfaction) and relative improvement action plan.
  • Develop and monitor quality and aftersales processes, tool, training programs for retail.
  • Oversee Spare Part / Repair management.
  • Coordinates implementation of new effective services for clients.

Key Requirements:

  • Degree holder in Fashion Merchandising/ Business or related disciplines.
  • A minimum of 3 years' fashion aftersales/quality/production/development/merchandising experience.
  • Fluent in English & Korean and Proficiency in MS Office Applications.
  • Ability to work in an international environment on transversal projects.
  • Strong communication, interpersonal and problem-solving skills, ability to work across functional areas.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.